In Australia, people trust the brands and the companies that give value to their customers. The best way to value your customers and clients is to make sure you provide reliable products and reliable support to make sure that the customers feel easy and worry free, while they deal with them or use their products. You can see a number of sites which have been made to deliver quality services, but some of them bring in more customers as compared to others. The main reason behind it is that the ones that are popular and have more returning customers have better Live Chat Agents to make sure people will get Live Help whenever they are in need to ask any questions.
When you have no chat enabled on your site, the people will not be getting any replies from you, no clarifications regarding their queries and also they will be confused to buy or avail any of your services and products, and you what they'd prefer, they'll be going to the providers who clearly communicate and be with you when you need any kind of help. So, not having a Live Chat Support or a Virtual Chat Agent means you will have annoyed customers who will keep on trying to contact you to help them, and when they get no relies they will be disappointed and return some other resources who value them.
In contrast to the situation, if you have the Live Chat service enabled on your site and have chosen the best services to provide Live Chat for Website, then you can have discussions, solve problems and clear out various doubts that new customers may have in their mind. This will help you build trust over time and your customers will feel satisfied and happy as you will always stand by them to give the kind of support you need. There are many such sources like LiveAgent and Zopim offering live support and chat services for websites. You must consider the one, that will provide the best services for your site.